Call Centre & Call Centre Software

Zeacom

Zeacom ContactCenter is an integrated contact center solution that delivers real-time, intelligent call routing and offers contact centers the tools they need to manage information, improve customer service, and boost staff productivity.

Regardless of whether customers submit requests over the telephone, email or the internet, Zeacom ContactCenter responds to customer demands and empowers contact center agents to answer each query efficiently and cost-effectively.

Zeacom Corus is an Enterprise Messaging application designed to improve customer care by providing employees and front line telephone operators with advanced information about calls. Scaleable enough to manage the telephony communications of up to 1500 users in a single unified messaging environment, Zeacom Corus gives every PC user the kind of control normally only available to operators.

Key features include unified voicemail/email, caller recognition, call history logging, and customized voicemail greetings to suit specific callers and scenarios.