Call Centre & Call Centre Software

Live CSR Chat Software

This comprehensive eCRM system delivers scalable online customer service solutions that seamlessly integrate with CRM and call center products.

Based on enterprise-level Java technology, Dacon's Live CSR Software EIS system gives customer service representatives (CSR's) the ability to provide online customers with more accurate and efficient service that leads to increased profits. The Enterprise Interaction Suite comprises such components as collaborative chat, email resolution, telephony, self-service, VoIP, and wireless, all of which are available on Dacon's Live CSR Software Enterprise Interaction Platform. These modules can be purchased as a suite or as individual components.

If your business is concerned about serving your online customers and retaining those you have, then you'll find Dacon's Live Enterprise Wide CSR Software and the Enterprise Interaction Suite (EIS) to be of immense value. EIS uses customer tracking and personalization to pull in information about that customer from the company's databases and legacy systems, developing a mosaic that creates a single customer view that can define customer interests, needs and lifetime value to the company %u2014 critical information for sales promotions and marketing campaigns.

Dacon's Live Enterprise Wide CSR Software front-office tools are integrated to enable full collaboration between customer and company, among CSRs (Customer Service Representatives) and supervisors, and between front-office tools and back-office databases. Dacon's Live Enterprise Wide CSR Software architecture also enables EIS to integrate with such popular commercial applications as IBM, Siebel, Remedy and Oracle systems.